Refund policy
JIGSAW CLOTHING
Online Returns & Refund Policy
At Jigsaw Clothing, we want you to feel confident and happy with every purchase. We carefully curate our collections and hope you love your new pieces as much as we do!
If something isn’t quite right, we’re happy to help.
Returns & Refunds:
We accept returns on eligible regular-priced items within 10 days of delivery.
To qualify for a return:
- Items must be unworn, unwashed, and in their original condition.
- All original tags must remain attached.
- Proof of purchase or an order number is required.
- Returns must be initiated within 10 days of delivery.
Once your return has been received and inspected, approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your financial institution.
Return Shipping
Customers are responsible for return shipping costs for change-of-mind returns, including items that do not fit as expected or are no longer wanted.
We recommend using a trackable shipping service, as Jigsaw Clothing cannot be responsible for return packages lost or damaged in transit.
Original shipping charges are non-refundable for change-of-mind returns.
If you receive an incorrect, damaged, or defective item, please contact us at admin@jigsawclothing.ca before returning it. We will assist you and cover reasonable return shipping costs where appropriate.
Free In-Store Returns
Prefer to return your purchase in person?
Eligible online purchases may be returned directly to our boutique at no additional charge within the 14 day period.
Jigsaw Clothing
2950 Pandosy Street, Kelowna BC, V1Y 1V9 Canada.
Please bring your order confirmation or receipt along with the item.
Sale Items
Items purchased at a discount or in the sale item category are final sale and cannot be returned or exchanged for change-of-mind reasons. All Hutton's Clothing and Emporium are final sale.
Regular-priced merchandise and items discounted by less than 50% are eligible for return within the standard 10-day return period, provided they meet our return conditions.
Final-sale restrictions do not affect rights customers may have under applicable consumer protection laws.
Exchanges
Need a different size or colour?
We recommend returning your original purchase and placing a new order for the item you would prefer.
This helps ensure your preferred size or colour is available.
All exchanges are subject to inventory availability.
Damaged, Defective or Incorrect Items
We carefully inspect our merchandise before shipping. However, if your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Email: admin@jigsawclothing.ca with:
- Your order number
- A description of the issue
- Photographs of the item, if applicable
Our team will review the situation and work with you to find an appropriate resolution.
How to Start a Return
To request a return, please email: admin@jigsawclothing.ca
Include your order number and the item you would like to return.
Our team will review your request and provide return instructions.
Please do not send merchandise back before contacting us.
Refund Processing
Once we receive and inspect your return, we will notify you of its approval or rejection.
Approved refunds will be processed through the original payment method.
Shipping charges are not refunded for change-of-mind returns.
Questions?
We’re always happy to help!
For questions about your online purchase, returns, or exchanges, please contact:
Thank you for shopping with Jigsaw Clothing. We appreciate your support of our independent boutique!
With Love, Tracy & Team