Shipping policy

Shipping Policy

Effective Date: November 1, 2025

Thank you for shopping with Jigsaw Clothing. We’re proud to ship within Canada so that fashion lovers everywhere can enjoy our curated collections. 

1. Shipping Destinations

We ship internationally from our headquarters in Kelowna, Canada. If your country isn’t listed at checkout or you’re unsure if we ship to your location, feel free to contact us at admin@jigsawclothing.ca.

2. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). During high-volume periods such as sales or holidays, processing times may be extended. Once your order ships, you will receive a shipping confirmation email with tracking details.

3. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and order weight. Estimated delivery times:

Region	Standard Shipping	Express Shipping
North America	7–10 business days	2–4 business days
Europe	6–10 business days	2–5 business days
Asia & Oceania	8–12 business days	3–6 business days
Rest of World	10–15 business days	4–7 business days

Note: Delivery times are estimates only and may vary due to customs clearance, courier delays, or local disruptions.

4. Customs, Duties & Taxes

International orders may be subject to customs duties and taxes upon arrival in your country. These fees are not included in your purchase price or shipping costs and are the responsibility of the recipient.

Jigsaw Clothing is not responsible for delays or fees due to customs.

5. Order Tracking

You will receive a tracking link by email once your order has shipped. Please allow up to 48 hours for the tracking number to become active. If you haven't received tracking details after 5 business days, contact us at admin@jigsawclothing.ca.

6. Undeliverable or Refused Shipments

If a shipment is refused or returned due to an incorrect address, unpaid duties, or failure to collect, any return shipping and related fees will be deducted from your store credit.

7. Shipping Carriers

We ship with trusted carriers including DHL, Canada Post, FedEx, UPS, and local postal services, depending on your selected shipping option and destination.

8. Need Help?

If you have any questions about shipping, feel free to email our customer care team at admin@jigsawclothing.ca. We’re happy to help!

Thank you for shopping at Jigsaw Clothing — where fashion meets the world.